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24 X 7 SERVICE & SUPPORT

A breakdown does not come by appointment, nor does it respect working hours. We know how it feels, when you are stuck in the middle of a road, with no one to turn to. That is the reason JK &Ravindra Automobiles has introduced 24x7 On Road Assistance Facility. We are now on standby mode to offer you quality assistance – day and night.

Response Time:
Within 20km Radius 60 minutes
Within 50km Radius 2 hours
Within 100km Radius 6 hours +/-
(The response time will depend on the location, terrain, traffic density and the time of the day.)
The 24 X 7 On Road Assistance Charges :

I. Within Warranty Period
The 24x7 On Road Assistance program will be automatically available to all newly purchased Tata Commercial Vehicles for the duration of the warranty period.

II. Post-Warranty Period
Facilities Description Charges
Towing Charge*** Chargeable from 1st Km Rs 80/km
ON-Site Service*** Chargeable from 1st Km Rs 25/km


* Excluding of Service Tax
** Towing is a part of allowed instances.
***Any ferry or toll charges levied in relation to the vehicle being towed, to be paid by the customers in actuals in cash.
*** Towing charges at actual cost to be paid in cash. Towing Charges will start from starting Km to end destination KM.
Coverage under the 24 X 7 On Road Assistance Program

The 24x7 On road assistance service covers the following services on your vehicle.

  • Wheel change through spare wheel.
  • Arrangement of fuel. ( Fuel cost will be chargeable at actual cost)
  • Re-opening the vehicle in cases of Key lock out.
  • Rectification of electrical problems related to battery, fuses etc.
  • On spot repairs for complaints repairable at site.


Standard procedure when calling for On Road Assistance In case of a breakdown:

  • Dial the help line number +919631732222
  • Identify your vehicle with the Vehicle chassis number that is available in the Owners Service manual or on the Helpline sticker on the dashboard, near the steering wheel.
  • Explain your exact location with landmarks and tell us about the problem you face with the vehicle.
  • Park your vehicle on the edge of the road, open the bonnet and put on the hazard warning signal.
  • Place the caution sign supplied with the vehicle approx. 3 m from the vehicle in the direction of on coming traffic.


Exclusions

24x7 on road assistance program does not apply to:-

  • Cost of parts, consumables &labour for such repairs not covered under warranty^^. The charges are to be settled in cash.
  • Toll or ferry charges paid in reaching to the breakdown site to be settled in cash
  • Cases involving Accident, fire, theft ,vandalism, riots, lightening, earthquake, windstorm, hail, tsunami, unusual weather conditions, other acts of god , flood, etc
  • Vehicles that are unattended ,unregistered, impounded or abandoned
  • Breakdowns/defects caused by misuse, abuse, negligence, alterations or modifications made to the vehicle
  • Lack of maintenance as per the maintenance schedule as detailed in the owner’s manual
  • Cases involving racing, rallies, vehicle testing or practice for such events.


DISCLAIMER

  • The reach time is indicative & the actual reach time will be conveyed by the call centre at the time of breakdown call.
  • The reach time can vary depending on the traffic density & time of the day.
  • The reach time indicated does not account for delays due to but not limited to acts of God, laws, rules & regulations for time being in force, orders of statutory or Govt. authorities, industrial disputes, inclement weather, heavy down pour, floods, storms, natural calamities , road blocks due to accidents, general strife & law & order conditions viz. fire, arson, riots, strikes, terrorist attacks, war etc.
  • On spot repair at breakdown site shall depend on nature of complaints & will be as per the discretion of the ASP.
  • The decision for free of charge repairs will be as per the warranty policy & procedures of Tata Motors Ltd. and as per the interpretation of the same by ASP. You will be duly informed by the ASP & call centre for the charges applicable if any.
  • All charges wherever applicable need to be settled directly with the ASP.


Exclusion of liabilities / Terms & Condition

  • It is understood that JK &Ravindra Automobiles shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of any delay in or non delivery of, defect/deficiency in service/parts provided by ASP.
  • Customers are advised to take an acknowledgement from the ASP for list the of accessories/extra fittings and other belongings in the vehicle as well as the current condition related to dents/scratches breakages of parts/fitments of the vehicle at the time of ASP taking possession of the vehicle & to verify these items when delivery is taken. Claim for loss of or damage to items, if any should be taken up with ASP directly. JK &Ravindra Automobiles shall not be responsible for any such claims, damage/loss or any deficiency of service of the ASP
  • Vehicles will be handled, repaired & towed as per the customer’s risk & Tata Motors shall not be liable for any damages /claims as a result of the same.
  • Services entitled to the customer can be refused or cancelled on account of abusive behaviour, fraudulent representation, malicious intent or refusal to pay for any charges related to services and spare parts, during service or on previous occasion, by the customer.
  • On site repairs may be temporary in nature. The completion of repair does not certify the roadworthiness of the vehicle. The customer is advised to ensure temporary repairs carried out onsite are followed by permanent repairs at workshop at the earliest.


Terms and conditions and service coverage, exclusions etc. are subject to change without notice.
JK & RAVINDRA AUTOMOBILES :: 24 X 7 MOBILE SERVICE
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